Refund and cancellation guidance
Eligible refunds are processed according to the service, cancellation timing and payment method used.
Cancelling or rescheduling an appointment
If you cannot attend, please cancel or reschedule as early as possible using the link in your confirmation message or by calling our helpline on +91-8546059897, so the slot can be offered to another patient. You can book a new slot any time through Book Appointment.
When a refund may be considered
• A duplicate or excess online payment • A consultation, test or package that Jamuna Sewa Sadan Hospital cancels or is unable to provide • A booking cancelled by you within the time allowed by our billing team, before the service has started Each request is reviewed on its merits by the billing team.
What is usually not refundable
Services that have already been provided, such as a completed consultation, a lab sample already collected or processed, or a package where part of the tests have been done, are generally not refundable, although the unused portion may be considered on request. Inpatient bills, deposits and insurance claims are settled through the billing and insurance desk according to your admission terms and your insurer's rules; see Insurance Partners.
How refunds are paid
Approved refunds are returned to the original mode of payment after verification. Our billing team will tell you the expected timeline when you raise the request, because bank and payment-gateway processing times differ.
How to request a refund
Contact us with your name, phone number, booking or payment reference and the reason for the request: • Helpline: +91-8546059897 • Email: jamunasewasadan@gmail.com • Or use our contact page
Related policies: Terms and Conditions, Privacy Policy.