Your privacy matters
This policy explains how Jamuna Sewa Sadan Hospital collects, uses, protects and retains personal and health-related information shared through this website.
Information we collect
When you book an appointment, request a second opinion, book a lab test, send an enquiry or apply through Careers, we may collect: • Your name, age, gender, phone number and email address • The doctor, department or service you have asked for • Health details you choose to share, such as symptoms, past history and reports you upload • Basic technical data such as browser type, device and the pages you visit, collected through cookies and analytics tools
How we use your information
• To schedule, confirm, reschedule or cancel your appointment and to send reminders by SMS, email or WhatsApp • To help our doctors and care team prepare for your consultation or admission • To respond to your enquiries, second-opinion and test-booking requests • To coordinate cashless treatment with insurance partners and TPAs when you ask us to • To improve the website and our services, and to meet legal and regulatory requirements
Who we share it with
We do not sell your personal information. We share it only with the doctors and care teams involved in your care, with insurers or TPAs when you request cashless processing, with service providers who help us run the website and send messages (under confidentiality obligations), and with authorities where the law requires it.
Security and retention
We use reasonable technical and organisational safeguards and limit access to authorised staff. Records are retained for as long as needed for your care, billing, legal and audit requirements. No online transmission is completely secure, so please avoid sharing sensitive details through channels other than our official forms and numbers.
Cookies
The website uses cookies to keep sessions working and to understand how visitors use our pages. You can block or delete cookies in your browser settings, though some features such as booking forms may not work properly without them.
Your choices and how to reach us
You may ask us to access, correct or delete information you have shared, or to stop non-essential messages. Write to jamunasewasadan@gmail.com or call our helpline on +91-8546059897. Jamuna Sewa Sadan Hospital, S-15/47, Panchkoshi Road, Near Shivpur Police Station, Shivpur, Varanasi, Uttar Pradesh 221003.
Please also read our Terms and Conditions, Medical Disclaimer and Refund Policy. We may update this policy from time to time; the latest version is always on this page.